General FAQ
Information abour RECOA courses, programmes and education platform.
Education FAQ
Answers to common questions you may have while taking our courses.
Enrolment period for completing a course or specialist education is 90 days, and 180 days for fundamental education programmes, starting from the day you sign on to the first lecture in our Learner Management System (LMS). This, however, may vary depending on the course or education, so be sure to check the duration of the course you have enrolled on our website, or email us at [email protected] for further information.
Once your enrolment expires, you won’t be able to continue viewing the material within the module or education, but we hope that the knowledge you have acquired while completing your training will stay with you throughout your career in the renewable energy industry.
If you could not finish your training within the enrolment period, please reach out to our support team at [email protected]. We value our students' success and consider time extension requests on a case-by-case basis.
After completing your course or education programme, you will have to complete a final exam to obtain your certificate. This exam must be completed within the given timeframe and cannot be deferred. Therefore, we strongly recommend that you plan your study schedule as soon as you start your training, to reach the exam stage well-prepared and avoid last-minute pressure.
When enrolling in an education or course at RECOA, you will be granted subsequent attempts to complete the exam successfully. Therefore, no feedback on correct/incorrect answers will be provided. However, upon successfully completing the exam, we can provide a question and/or topic analysis upon request.
Students receive digital certificates upon successfully completing 100% of the course/education, which involves viewing all the course content and passing the final exams. The order of your name on the certificate will be First Name followed by Last Name. Please ensure that your First and Last Name are accurate on the RECOA platform. If you wish to change your name on the certificates, please contact [email protected] for assistance.
A total of 3 attempts, including 2 retakes, are permitted for your course or education enrolment. However, if you fail to pass the exam after all 3 attempts, a certificate of completion will not be issued. It is important to keep these guidelines in mind as you prepare for the exam to maximise your chances of success.
If you have access to the course, you can revisit the content of your module by navigating through the course player sidebar on the left side of the screen. We encourage you to review the content as often as you like, and take notes, so the content remains fresh in your mind in preparation for the final exam.
Please note that once you have passed the exam, it will not be possible to retake it due to our education procedures. However, the course material will be available for your review until your enrolment expires.
If you complete your course or education programme within the timeframe given, you have the option to pause any lesson at any time. You can stop for a break and resume in a few weeks, or you can repeat the complete education programme or just a part of it, as many times as you wish, so long as it is before the expiration date of the package you purchased.
Students can actively ask questions, post comments, and engage with instructors and their peers within our courses through the "Discussion" section available in each lesson. Additionally, our RECOA Community provides a platform for further interaction among students and instructors.
The courses "Introduction to Offshore Renewable Energy - Part 1" to " Introduction to Offshore Renewable Energy - Part 4" are currently part of The Offshore Client Representative (OCR) Education Programme.
Therefore, they are not available as individual courses. You can learn more about The Offshore Client Representative Education Bundle by following this link.
If you encounter any issues that are not covered above, please send the following information to our support team at [email protected] so we can assist you further.
- Please provide a brief description of the issue.
- What is the name and email address you are registered under?
- Which course(s) and which lesson(s) were you taking when you experienced this issue?
- Which browser and which version of the browser were you using when the issue occurred?
- Do you have any browser extensions/plug-ins installed?
- What troubleshooting steps did you try, if any?
- Could you provide a screencast of the issue occurring?
- Is there an error message? Could you send us a screenshot of the error message?
We create most of our visual resources, including videos, animations, infographics, and illustrations, in-house at RECOA. Additionally, we use supporting images, videos, and audio from external sources that are available under public domain rights or Creative Commons licenses, with proper attribution provided. For resources from private collections, we always obtain the author’s permission before use.
Technical FAQ
Troubleshooting steps for any technical issue you encounter.
As a first step, verify that the email address you are using is the one you signed in with and that it is correctly spelled. Second, ensure that your password is accurate. If you are unsure, consider updating your password using the instructions provided in the following FAQ section.
If the problem persists, please contact our support team through our student support email [email protected] for further assistance.
You can reset your password by going to our site, clicking “Sign in” and then selecting “Forgot my password”. Or you can click the following link: https://training.recoa.eu/users/password/new
After entering your email address, you will receive an email with a link to reset your password. This email can take between 5 to 10 minutes to be received.
Note: If you click “Forgot my password” more than once, multiple emails will be sent and only the most recent reset link email will work. If while attempting to reset your password an error message reading “Error: reset token failed” shows on your screen, this is usually because you might have clicked Forgot my password multiple times and are using an old link. This can also happen if the link you are clicking on is over 6 hours old.
In this case, please send the below information to [email protected] so we can assist you further.
Please provide a brief description of the issue.
What is the name and email address you are registered under?
Which course(s) and which lesson(s) were you trying to access when you experienced this issue?
Which browser and which version of the browser were you using when the issue occurred?
Do you have any browser extensions/plug-ins installed?
What troubleshooting steps did you try?
Could you provide a screencast of the issue occurring?
Did any error messages appear? Could you send us a screenshot of the error message?
Do you have any browser extensions/plug-ins installed that could potentially block your access?
With recent iOS updates, you may receive an iPhone notification alerting you that the email or password login credentials for your student account were included in a data leak.
Please note that these notifications are NOT associated with a security breach specific to our website. These notifications are triggered when Apple iOS finds passwords that have been included in a known data leak. If for your student account, you have reused a password from another site that experienced a security breach, you may see this warning for your login credentials.
We suggest you use a unique password for your student account and that you do not share your login credentials. You can reset your password using the following link:
Often, this issue is caused by the browser you are using to view the site. We recommend that you check if your internet browser is up to date. If you are unsure what browser you're using, you can check it here: https://www.whatsmybrowser.org/
Here are some basic browser troubleshooting steps:
- Clear cache and restart the browser
Chrome: Menu > More tools > Clear browsing data > Select time range and "Cached images and files" > Clear data.
Firefox: Menu > Options > Privacy & Security > Clear Data > Select "Cached Web Content" > Clear.
Safari: Safari menu > Preferences > Privacy > Manage Website Data > Remove All.
Microsoft Edge: Menu > Settings > Privacy, search, and services > Clear browsing data > Select "Cached images and files" > Clear.
- Check if you’re using the newest version of the browser.
- Try a different browser (we recommend using Google Chrome).
- Try an Incognito / Private Window (this will rule out an issue with browser extensions).
- Restart the device.
- If possible, try a different device.
- If possible, try a different internet connection (School and/or corporate firewalls occasionally block the video provider).
This issue is often caused by the browser you are using to view the site. Here are some basic browser troubleshooting steps:
Clear the cache and restart the browser.
Check if you’re using the newest version of the browser.
Try a different browser (we recommend Google Chrome)
Try an Incognito / Private Window (this will rule out an issue with browser extensions).
Restart the device.
If possible, try a different device.
If you can't view a PDF file in your browser, but can view PDFs from other websites, it might be due to your browser settings. Here's what you can do to resolve this issue.
Chrome: Go to Settings > Privacy and security > PDF documents > Enable "Download PDF files instead of automatically opening them in Chrome."
Firefox: Go to Options > General > Applications > Search for "Portable Document Format (PDF)" > Set it to "Preview in Firefox" or "Use Adobe Acrobat Reader."
Safari: Open Safari Preferences > General > Check "Open 'Safe' files after downloading" option.
Microsoft Edge: Go to Settings > Cookies and site permissions > PDF documents > Toggle "Always open PDF files externally."
Don't worry, you have a total of 3 attempts to complete your exam, which means you might still have additional attempts remaining. If you would like to request more attempts, please email us at [email protected] and provide us with proof of the issue, such as a print screen or screen recording, and we can re-establish the attempts for you.
