Privacy Policy 

How we protect your privacy 

Last Update: May 26th, 2025 

  

1. What information do we collect and what do we do with it? 


Information you Provide Directly 

Account Information: When you enroll as a student or subscriber (“learner”) on our site or related courses, as part of the enrolling process, we collect the personal information you give us such as your name, email address, username, password, and other registration details. 

Profile Information: Profile picture, educational background, interests, and other information you choose to provide. 

Payment Information: Billing address, credit card details, or other payment information (processed by third-party payment processors). 

Communication: Information you provide when you contact us for support or feedback. 

Course Participation: Information related to your progress, assignments, quizzes, and interactions within our courses including comments, posts and other information shared in RECOA courses and student community. 

Information Collected Automatically 

Usage Data: Information about how you use our Platform, including pages visited, features used, and time spent on the RECOA Platform. 

Device Information: IP address, browser type, operating system, and device identifiers. 

Cookies: We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer. 

  • We use cookies to recognize your device and provide you with a personalized experience. 
  • We also use cookies to attribute visits to our websites to third-party sources and to serve targeted ads from Google, Facebook, Instagram and other third-party vendors. 
  • We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement. 
  • Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.  


Web Analysis Tools: We may use web analysis tools that are built into the Renewable Construction Academy website to measure and collect anonymous session information. 

Email marketing: we may send you emails about our site and related course(s), registration, course content, your course progress or other updates. We use your email to inform you about changes to the course, survey you about your usage, and/or collect your opinion, informative webinars, industry surveys and insights, and other relevant programmes that we offer. 

We process your personal data based on the following legal grounds: (i) Contractual necessity – when you register for a course, (ii) Consent – for marketing emails, (iii) Legitimate interests – for website analytics, (iv) Legal obligation – to comply with tax and regulatory requirements. 


2. How do you get my consent? 

When you provide us with personal information to become a learner on our site, make a purchase, participate in a course or in our student community, you imply that you consent to our collecting it and using it for the above reasons under term 1. 
 

How do I withdraw my consent? 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] 


3. Disclosure 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use: https://training.recoa.eu/pages/terms 

 

4. Thinkific 

Our course and site are hosted by Thinkific Labs Inc. (“Thinkific”). They provide us with an online course creation platform that allows us to sell our product/services to you. 

Your data is stored through Thinkific data storage, databases and the general Thinkific application. They store your data on a secure server behind a firewall. 

 
5. Payment 

If you make a purchase on our site, we use a third-party payment processor such as Stripe or PayPal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 

PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers. 

For more insight, you may also want to read Thinkific Terms of Service here https://www.thinkific.com/resources/privacy-policy/ or Privacy Statement here https://www.thinkific.com/resources/terms-of-service/ . 

 

6. Third Party Services 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 

Once you leave our course website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Use. 

 
7. Links 

When you click on links on our course site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. 

 

8. Security 

To protect your personal information, we take reasonable precautions and follow industry’s best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. 

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 
 

9. Data Retention 

  • We maintain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by yourself or your employer (in corporate accounts) or permitted by law.    
  • When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.    
  • Account data will be deleted if an account is inactive for a set amount of time. 

 

10. Your Rights Regarding your Personal Data 

You have the following rights regarding your personal data: 

  • Right to Access: You can request a copy of your personal data.    
  • Right to Rectification: You can request to correct inaccurate or incomplete data. 
  • Right to Erasure (Right to be Forgotten): You can request deleting your data under certain circumstances. 
  • Right to Restriction of Processing: you can request to limit how we process your personal data. 
  • Right to Data Portability: You can request to receive your data in a machine-readable format. 
  • Right to Object: You can object to the processing of your data under certain circumstances. 
  • Right to Withdraw Consent: If we rely on your consent, you can withdraw it at any time, you can contact us through [email protected]  
  • Right to lodge a complaint: You have the right to lodge a complaint with supervisory authority. 

 

11. Age of Consent 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence. 

 

12. Changes to this Privacy Policy 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

 

13. International Data Transfer 

We may transfer personal data outside the EU to service providers in other regions such as the US and Taiwan. In such cases, we ensure data protection through EU-approved Standard Contractual Clauses 

 

QUESTIONS AND CONTACT INFORMATION 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information to contact our Privacy Compliance Officer at [email protected]